This is a fantastic opportunity for an ambitious and self-driven professional who can contribute to high-profile projects in the charity sector and use their skills to support our training function as it grows.
We are looking to recruit a motivated and talented individual who will play a crucial role in supporting the development, delivery, and management of our training programmes. The successful candidate will provide project support for a variety of training products, liaising with external stakeholders, including customers, funders and partners, to ensure our offerings align with market demands and strategic objectives. Additionally, they will manage customer service enquiries and the training inbox, as well as assist with market research and analysis.
Key responsibilities include:
- Work with the Training Manager and other key BSI colleagues on the development and delivery of high-quality training programmes, providing project support across a number of areas related to course administration, customer service, product development and research.
- Support the Training Manager in researching and identifying organisations and individuals relevant to the development of new training programmes, including customers, funders, trainers and facilitators.
- Liaise with, and provide support to, subject matter experts responsible for course content.
- Serve as the primary point of contact for course participants ensuring professional and effective communication.
- Supporting the Training Manager in conducting market research to identify trends, needs, and gaps in the current training offerings.
- Collate and analyse feedback and performance data (participant evaluations, website and other analytics data), to continuously improve training offerings.
If you are interested in applying for this role, please read the full job description and send your CV outlining your suitability for the role to hr@immunology.org by midnight Sunday 9th February.
Interviews will be held in the w/c 17th February.